Do I have to take Billing to get Maintenance?–
No. Scheduling is the only part every customer runs. Billing and Maintenance are separate modules and each one works on its own. A contractor who invoices from an existing ERP can run Scheduling + Maintenance at $9 per primary asset without ever turning Billing on.
What exactly counts as an asset, and how do I classify it?+
Anything you hire out or schedule. The class is decided by two physical questions, so you can classify your own fleet without asking us. Primary (1 unit): it is drivable — it moves under its own power with an operator on board, seated or standing. Excavators, loaders, forklifts, trucks, mobile cranes, EWPs and scissor lifts. Secondary (½ unit): it is not drivable and too heavy for one person to lift without mechanical aid. Generators, lighting towers, compressors, trailers, buckets, site huts, walk-behind plant. Handheld (⅕ unit): one person can lift it. Drills, saws, breakers, hand tools. All three earn hire revenue; the weight reflects how much scheduling, servicing and tracking each one needs from the system. You choose the class when you add the asset and can change it any time. Bulk stock — fence panels, scaffold, props, star pickets — is managed as a quantity and counted as one secondary record per lot or SKU, never per piece: 2,000 panels in 40 lots is 20 units, not 400.
How do the bands work if I have, say, 260 units?+
Your first 50 units are billed at the headline rate, units 51–200 at the second band, and units 201–260 at the third. On Scheduling + Billing that is 50 × $8 + 150 × $6 + 60 × $4.40 = $1,564 a month, or $6.02 per unit on average. Adding your 261st unit costs $4.40 — never more. The step-down applies to the module part of the rate too, and the same arithmetic runs up to 1,000 units.
Is the minimum a platform fee on top?+
No. The minimum is ten primary assets at your combined rate — $50 on Scheduling, $80 with Billing, $90 with Maintenance, $120 with both. If your fleet works out below that, you pay the minimum; if it works out above, you pay for your fleet and nothing else.
What happens above 1,000 asset units?+
Your first 1,000 units are billed on the published bands exactly as shown. For units above that we agree a rate with you as part of a committed-fleet agreement, and that rate is guaranteed to be at or below the 501–1,000 band for your modules. The calculator on this page shows that ceiling for large fleets, so you know the most you could pay before you talk to us. See what an enterprise agreement includes.
Can I add or drop a module later?+
Yes. Add a module any time and it applies from your next invoice. Drop one at the end of any month on monthly billing, or at renewal on annual. Your rate and included seats step up or down together.
What does annual billing save?+
Pay for ten months and get twelve — a 16.7% saving on your plan, modules and Labour add-on. Track connectivity is billed at the same rate monthly or annually because SIM and data are real per-device costs.
Can my rate go up?+
Not during your term. Your rate card is locked when you sign. If we ever change list pricing, existing customers are told at least 90 days before their renewal, and the change only applies from renewal.
Do trackers replace the asset charge?+
No — a tracked asset is still an asset in StayOnHire, so it counts toward your units as usual. Track adds the SIM, data and live location on top; the hardware is yours. On wired trackers, ignition and run-hours also flow into utilisation billing and, with the Maintenance module, service schedules.
How are cross-hired assets charged?+
At half the rate of the same asset class, counted only for the days it's on hire in the month — so tracking a cross-hire is always cheaper than not tracking it. If the supplier is also on StayOnHire and the asset is linked to their fleet, it's free on your subscription: the owner already pays for it. Cross-hires never count toward plan caps or the ten-primary-asset minimum.
Who owns and installs the Certified Trackers?+
You do, on both counts. Every StayOnHire Certified Tracker is supplied by us, registered to your account before dispatch, and are yours outright — wired machine trackers from $200 (rugged IP68 units $350) and battery asset trackers from $180, plus GST, with volume pricing at 100+ devices. Account setup and device registration are included. Your own crew fits them: wired units connect to the machine battery in a few minutes, battery units screw or magnet-mount, and every order comes with a fitting guide and video. Track runs on hardware we supply, so every device carries our 24-month warranty — we don't connect devices bought elsewhere. The monthly price covers SIM, data and the platform only, with no term — stop any device at any time.
Is there a setup fee?+
No additional setup fees. Your minimum one-month charge includes onboarding and setup for Scheduling, Billing and Maintenance, and our support team stays with you after go-live. Adding Certified Trackers has no setup fee either — you pay for the hardware and the monthly connectivity, nothing else.